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FAQ
How? Why? What? Any questions about Zoser watch winder, watch box & jewelry box? Maybe you can find the answers here!
Please contact us the item numbers and quantity you request. After both confirmations, Performa Invoice will be issued back to you with the order details.
Any inquiry is welcome by email us at [email protected].
– For the production order, the payment term is that 30% (without logo request) or 50% (with logo request) of your order total value as a deposit and make the balance by T/T or Western Union before the order shipment.
– For the stock order, the payment term is that make 100% payment of your order total value by T/T or Western Union after the order is ready.
We only do EXW factory as the order price term. All product price doesn’t include the shipping cost and customs duties, etc.
Yes, of course, we accept PayPal payment too.
Generally,
– For the volume of your order is more than 1 CBM, it is suggested that the shipment is by sea to door;
– For the volume is less than 1 CBM, DHL/UPS/FedEx/EMS or Air Freight can be your choice.
The freight depends on the product item and QTY you order. But we can check the shipping cost for your reference and arrange the shipment according to your requirement.
Our principle is low freight and safety in the shipment.
– For the stock order, the lead time will be in 3-5 working days after getting the payment, depends on the order quantity.
– For the production order, generally the lead time is 40-55 days after getting the deposit, but it also depends on the factory current production plan.
So the best way is to inform us the item numbers and quantity before you place an order and we will check it for you.
Yes, of course, we have a long time experience of OEM service. Welcome to contact us at [email protected] for the further details.
Absolutely, we have many successful examples for customer designed products. Our goal is to do our best to ensure your unique designed products succeed in your target market!
For more cooperation details, welcome to contact us anytime!
Sorry, free samples are not available in Zoser.
We suggest that users should keep Zoser boxes away from heat, fire, water, moisture and dust and keep them clean; also it will be better to place them far away from the young kids and any pets.
Yes, we have the adapters with European / UK / American / Australia plug. Our watch winder adapter photos as below for your more information!
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- Watch Winder Adapter-European plug
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- Watch Winder Adapter-USA plug
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- Watch Winder Adapter-UK plug
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- Watch Winder Adapter-Australia plug
Normally, we have the instruction in English, but we can print the instruction in other language as your request, if your order QTY meets the MOQ.
Sure, please visit here to get the PDF versions of the manuals you need.
Our watch winders have a one-year manufacturer’s warranty.
Please note it: warranty does not cover any damage incurred due to mishandling, misusing of the products on purpose.
Yes, every Zoser winder is approved CE (Communate Europpene) certification and every winder’s adapter undertakes ROHS directive testing.
Yes, our motors are silent but we suggest that it will be great if you can place the watch winder away from your head when you sleep.
Yes, generally our single watch winders and double watch winders are installed with a battery box. Please kindly check the details in the products descriptions to confirm it.
We pack one piece of watch winder in one carton. The package includes the Adapter, Cleaning-Cloth(for the painting finished one only), Key (for the one with a lock only), Remote Controller (for the one with remote function only) , English Manual, Protection-Bag, PE Foam, and Export Carton box.
Yes, please feel free to email us at [email protected] for more information.
Yes, for more assistance please contact Zoser team at [email protected] without any hesitation.
Don’t be. In general, only strong magnetic sources, such as stereo speakers, could take the greatest damage, but any Zoser watch winders can’t generate more magnetism than the normal stuff in our life, like laptops and cell phone speaker. Besides, every Zoser motor is covered by a special plastic outside to absorb any magnetization, like a shield.
There are 12 different watch turntables to hold different size watches in Zoser watch winders. You can find the perfect suitable one for your precise watches.
Our watch boxes and jewelry boxes are mostly covered by the leathers or painting.
By now, we have 40 different paintings and 32 different leathers to make on our products. Any paintings and leathers can be your choice. Also we can produce the product in any colors according to your request!
Yes, sure, for more assistance please feel free to contact Zoser team at [email protected].
We pack one piece of watch box or jewelry box in one carton. The package includes the Cleaning-Cloth (for the painting finished one only), Key (for the one with a lock only), Protection-Bag, and PE foam. Then put several packages into one Export Carton box.
Zoser professional team is here for you! Get a question about Zoser products? Or ready to your next move? Ask whatever in your mind. We will reply you in 24 hours!
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